Refund & Return Policy

Last updated: August 2026

The 30-Day Deep Sleep Guarantee

We believe in our products enough to make this simple: if your dog does not love their PlushPup product within 30 days of delivery, we will refund you in full. No return-shipping battles, no restocking fees, no interrogation. Dogs do not fake comfort — and we stand behind that.

How to Request a Refund

1. Email support@getplushpup.com with your order number and a short note about why it did not work out (it helps us improve).
2. Our team responds within 24 hours with your options.
3. Once approved, your refund is issued to your original payment method within 5-7 business days. Depending on your bank, it may take an additional 3-5 days to appear on your statement.

Damaged or Defective Items

If your product arrives damaged, defective, or not as described, send us a photo within 30 days of delivery. We will ship a free replacement immediately or issue a full refund — no need to return the damaged item.

Wrong Item Received

Received the wrong size or color? We will send the correct item at no cost and let you keep or donate the incorrect one.

Order Cancellations

You can cancel any order for a full refund within 12 hours of purchase, as long as it has not shipped. Contact us as soon as possible — once a package ships, the 30-day guarantee applies instead.

Exceptions

• Refund requests made more than 30 days after delivery are handled case by case — reach out, we are humans.
• Products damaged by chewing or misuse are not covered by the guarantee (comfort products are built for sleeping, not for determined chewers).

Late or Missing Refunds

If 10 business days have passed since your refund confirmation and nothing has appeared, first contact your bank or card issuer (processing times vary), then email us and we will chase it down with our payment processor.