{"id":17,"date":"2026-08-04T02:43:13","date_gmt":"2026-08-04T02:43:13","guid":{"rendered":"https:\/\/getplushpup.com\/?page_id=17"},"modified":"2026-08-04T03:21:15","modified_gmt":"2026-08-04T03:21:15","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/getplushpup.com\/fr\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<h1>Shipping Policy<\/h1>\n<p><em>Last updated: August 2026<\/em><\/p>\n<h2>Order Processing<\/h2>\n<p>All orders are processed within <strong>1-2 business days<\/strong> (Monday-Friday, excluding US public holidays). Orders placed after 2:00 PM EST are processed the next business day. During peak periods (Black Friday, holiday season), processing may take up to 3 business days \u2014 we will notify you by email if this applies to your order.<\/p>\n<h2>Shipping Times &amp; Rates<\/h2>\n<p>We ship from our North American fulfillment centers. Shipping is <strong>FREE on every order<\/strong> \u2014 no minimum, no surprises at checkout.<\/p>\n<ul>\n<li><strong>United States (contiguous):<\/strong> 5-9 business days after processing<\/li>\n<li><strong>Canada:<\/strong> 5-10 business days after processing<\/li>\n<li><strong>Alaska, Hawaii, remote areas:<\/strong> 8-14 business days<\/li>\n<\/ul>\n<p>Delivery estimates are provided in good faith and begin when your order ships, not when it is placed. Carrier delays, weather events, and customs inspections (for Canadian orders) are outside our control, but we will always help you track down a late package.<\/p>\n<h2>Order Tracking<\/h2>\n<p>You will receive a confirmation email immediately after purchase, and a <strong>tracking number within 48 hours<\/strong> of your order shipping. Tracking can take 24-48 hours to show its first scan \u2014 this is normal. You can track your package at any time using the link in your shipping email.<\/p>\n<h2>Incorrect Address<\/h2>\n<p>Please double-check your shipping address at checkout. If you notice an error, contact us at <a href=\"mailto:support@getplushpup.com\">support@getplushpup.com<\/a> within <strong>12 hours<\/strong> of ordering and we will correct it free of charge. Once a package has shipped, we cannot redirect it; packages returned to us due to an incorrect address can be reshipped at a small reshipment fee.<\/p>\n<h2>Lost or Stolen Packages<\/h2>\n<p>If your tracking shows no movement for 7 consecutive days, or your order has not arrived within <strong>15 business days<\/strong> of shipping, contact us. We will either reship your order for free or issue a full refund \u2014 your choice. If tracking shows &#8220;delivered&#8221; but you cannot locate the package, check with neighbors and your local carrier office first, then reach out; we will work with you on a solution.<\/p>\n<h2>Customs &amp; Duties (Canada)<\/h2>\n<p>Most orders under CAD $150 are not subject to duties. In the rare case customs fees apply, they are the responsibility of the recipient.<\/p>\n<h2>Questions?<\/h2>\n<p>Email <a href=\"mailto:support@getplushpup.com\">support@getplushpup.com<\/a> \u2014 we answer within 24 hours, 7 days a week.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Last updated: August 2026 Order Processing All orders are processed within 1-2 business days (Monday-Friday, excluding US public [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"plain-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":2,"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":47,"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/pages\/17\/revisions\/47"}],"wp:attachment":[{"href":"https:\/\/getplushpup.com\/fr\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}